Privacy Policy Statement

Your privacy and data security are always our priorities

Our approach to data protection

We are committed to protecting your privacy and handling your information in line with Australian privacy principles. This policy explains what data we collect and how it is used and stored.

Your data is managed securely and used solely for providing analysis, handling enquiries, or meeting our regulatory obligations. We do not share your personal data without consent.

Types of data collected

We gather details you provide when requesting an analysis, such as portfolio information or contact details, solely for service provision.

Information you provide directly

• Personal identification details for communication
• Contact information needed for responses
• Details about your portfolio for tailored analysis
• Comments, questions, or feedback from forms
• Preferences or special requirements you describe

Information collected automatically

• Device data including browser settings and type
• Cookie preferences and language settings
• Basic site activity logs for analytics
• IP address and connection data (for security)
• Usage patterns (anonymized for analysis)

How we use your data

Data supports your requests, improves our service, and enables compliance. Your information is never sold.

• To deliver requested analysis or responses
• To personalise your experience and service
• To maintain site functionality and updates
• To ensure compliance with legal obligations
• For customer service communication
• For research and service improvement
• To manage data retention requirements

Our commitment: We adhere to the Australian Privacy Principles and maintain robust measures to secure your data throughout every stage.

Sharing your data

Your personal data is not sold or distributed. Sharing only occurs when necessary to deliver services or meet legal requirements.

Trusted service providers

We engage secure, reputable partners for essential operations (such as secure hosting), following strict confidentiality guidelines.

Legal requirements

We share data only when required by Australian law or requested by regulatory authorities.

Aggregated statistics

Anonymous insights inform improvements but never identify any individual.

Your privacy rights

You may access, update, or request deletion of your data. Contact us with any questions about your information or rights.

• You may request access to your records
• You may update or correct your data
• You may ask us to erase your data
• You may ask for your data in a usable form
• You may object to certain uses
• You may request data processing limits

For requests, contact our privacy officer through the form or details on our contact page.

Secure data handling

All collected data is protected with technical and organisational safeguards, ensuring confidentiality and compliance.

Technical measures

• Encryption for stored and transmitted information
• Regular security reviews and updates
• Vulnerability monitoring and risk prevention
• Role-based access controls for personnel

Organisational measures

• Limited staff data access and privacy training
• Ongoing compliance tracking and audits
• Clear data retention and deletion policies
• Established privacy governance standards

Data retention policy

We retain your information only as long as necessary to provide services, comply with regulations, or respond to your requests.

• Account details held only for service duration
• Service usage logs stored temporarily
• Conversation data retained to support follow-ups
• No card data is stored by us
• Marketing preferences are optional and separate

International data transfers

Data is stored and processed in Australia; transfers occur only to trusted partners with safeguards aligned to Australian law.

• Data hosted locally or on certified servers
• Strict supplier contracts and privacy controls
• No selling or marketing transfers occur
• Transfers only on legal basis or request

Cookie use and management

Cookies are used for site functionality and analytics. You can manage preferences or disable non-essential cookies anytime.

Types of cookies we use

• Cookies necessary for website operation
• Support site analytics and speed
• Remember your site choices
• Enable improved interaction

For more detail, see our full Cookie Policy.

Policy updates and changes

Updates may occur to keep this policy current. We notify you of significant revisions affecting your rights.

• Notice on our site or by email if you opt in
• Revision date always updated below
• Major changes explained in plain language
• Re-consent requested for key changes

Stay informed by reviewing this page regularly.

Contacting us

Address privacy questions using the details in our Contact section.

fervalonis

Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia

Phone: +61-3-9436-7456

Email: content@fervalonis.sbs

Policy last updated 18 September 2025

Policy effective 18 September 2025